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OrbitPay

Terms of service

Last updated on 5 November 2026

These terms apply to every company that uses OrbitPay. We wrote them in plain words. By using OrbitPay, you agree to them.

Who we are

OrbitPay is run from Waversesteenweg 136, 2500 Lier, Belgium, VAT BE1010.281.922 (“we”). “You” is the company that uses OrbitPay to sell, and the people it invites.

What OrbitPay does, and what it doesn’t

  • OrbitPay is software: a checkout, subscriptions, credits, invoices, a customer portal, a tax report, an API and an MCP server, on top of the payment provider you choose.
  • You are the seller. You sell to your buyers, your company is on the invoice, and you file your VAT returns. OrbitPay is not a merchant of record and doesn’t sell on your behalf.
  • We don’t hold your money. Payments go from your buyer to your own account at Mollie, Stripe or PayPal, under your own contract with them. Their fees and terms apply between you and them.
  • OrbitPay calculates the VAT from the rules for EU sales and the details your buyer gives, and checks VAT numbers in VIES. You stay responsible for your products’ VAT rates, your settings and your returns. When in doubt, ask your accountant.

Your account

  • OrbitPay is for businesses. You log in with a link we send by email. Keep your email account safe: whoever can read it, can log in.
  • The person who creates a project is its admin and decides who joins, which payment providers are connected and who has which API keys.
  • Keep your API keys and webhook secrets secret. Everything done with your keys is done by you.
  • Use test mode and the sandbox to try things. Live mode moves real money.

Plans and payments

  • The plans and prices are on our pricing page. Prices are per project, excluding VAT, and include your whole team. We never take a percentage of your sales.
  • Each plan includes a monthly live sales volume. When you go above it, nothing stops: we let you know, and from the next month you move to the plan that fits.
  • Paid plans are billed monthly or yearly, in advance. Yearly plans cost 10 times the monthly price.
  • You can cancel at any time: your plan keeps running until the end of the period you paid for. We don’t refund periods that have started, except where the law requires it.
  • When you move to a smaller plan, nothing is deleted. You just can’t use what the smaller plan doesn’t include.
  • We may change our prices. You hear it at least 30 days ahead, and the new price starts at your next period.

Your data and your buyers’ data

  • Your products, customers, invoices and everything you create in OrbitPay are yours. You can export them at any time.
  • Data processing agreement. For your buyers’ personal data we act as your processor (article 28 GDPR): we only process it to run OrbitPay for you and on your instructions, keep it confidential and secure, make sure our people are bound to confidentiality, only use the subprocessors in our privacy policy (and tell you 30 days ahead about new ones, so you can object), help you answer requests from your buyers and with security questions, tell you without delay about a data breach, and delete or return the data when you leave. You can ask us for the information you need to check this.
  • When you close your account, we delete your data within 30 days, and from our backups within 30 more days. Export your invoices first: you must keep them for the law.

Fair use

Don’t use OrbitPay to sell anything unlawful or anything your payment provider doesn’t allow, to commit fraud, to break into other systems, or to slow OrbitPay down for others. Don’t resell OrbitPay without our written agreement. If you do, we may suspend your account: we tell you first, unless it is urgent.

Third parties

OrbitPay works with Mollie, Stripe, PayPal, VIES, Recommand (Peppol) and the tools you connect. They are run by others under their own terms. We do our best to keep the connections working, but we are not responsible when another service changes, refuses a payment or is unavailable.

Availability and support

We work hard to keep OrbitPay available and fast, and we announce planned maintenance ahead. Support is through our contact form and by email, on working days. We answer within one working day; Scale customers get priority.

Responsibility

  • We deliver OrbitPay with care, but we can’t promise it is free of errors. Check your settings, your VAT rates and your first invoices.
  • Our total liability is limited to what you paid us in the 12 months before the damage. We are not liable for indirect damage, like lost profit, lost sales or fines, except in case of fraud or gross negligence.

Ending

You can stop at any time by closing your project in the settings. We may end the service with at least 3 months’ notice, and you get a refund for a period you paid for but can’t use.

Changes and law

We may update these terms; important changes are announced at least 30 days ahead. Belgian law applies, and the courts of Antwerp are competent.